Fully Configurable
Adapts to Your Workflow
Calls received after-hours
Conversations handled
Industry booking rate
See It Work in ShopMonkey
FROM CALL TO CALENDAR
See It Work: From Call to Booked Appointment
VoiceController answers the call, qualifies the customer, checks availability, and books the appointment directly into ShopMonkey—even after hours.
Recognizes existing customers
Checks real-time availability
Books into ShopMonkey and writes the job
Sends confirmation to the customer
Customer calls after hours
VC
Thank you for calling Main Street Auto. How can I help you today?
Hi, I need an oil change and my brakes are squealing.
JS
VC
I have availability Friday at 10:00 AM. Does that work for you?
Yes, that works.
JS
✓ Call completed
ShopMonkey
APPOINTMENT
Customer
John Smith
Phone
(555) 123-4567
Vehicle
2018 Honda CR-V EX
Appointment
Fri, May 16 · 10:00 AM
Service
Oil change, brake inspection
Status
Scheduled
✓ Appointment created successfully
THE COST OF AN UNANSWERED CALL
Missed calls don’t wait for a callback.
If you don't answer, they call your competitor down the road. By covering the phones when after-hours, our average customer adds 6 jobs per month to the schedule.
Capture demand after hours and during the rush
Write confirmed appointments directly into ShopMonkey
THE BENCHMARK MATH
MONTHLY CALLS
500
AFTER HOURS
11.1%
BOOKING RATE
12.4%
IF THOSE CALLS GO UNANSWERED
≈ 7 jobs / month
ANNUALIZED
≈ 84 jobs / year
Estimate: 500 calls × 11.1% after hours × 12.4% booking rate. Benchmarks from 258,941 calls across 478 locations; results vary.
BUILT FOR SHOPMONKEY
Why VoiceController Is Different
Built to act inside ShopMonkey, continue the conversation, and show what the work returns.
Cloud-to-cloud ShopMonkey sync
Read availability and write appointments directly into your ShopMonkey workflow.
Customer recognition
Match returning callers to existing records, vehicles, and service history.
Direct appointments
Create a detailed appointment in ShopMonkey with the customer, vehicle, and job context attached.
24/7 front desk coverage
Keep booking when the team is busy, the shop is closed, or call volume spikes.
Agentic texting and follow-up
Continue by text to collect details, answer follow-ups, and confirm next steps without losing context.
Call-to-ROI Reports
Connect VoiceController to revenue impact so performance is easy to prove.
