Auto Repair at The Hive

Rob, the owner of The Hive in Moscow, ID, faced a common challenge among auto shop owners: missed calls and lost revenue. Despite having a busy shop, Rob discovered that his team was inadvertently leaving money on the table due to unanswered calls—not only after hours but also during regular business hours when staff were overwhelmed.

Enter VoiceController AI.

The Results

In just two weeks, the Voice Controller assistant:

• Answered 60 calls that would have otherwise gone unanswered.

• Scheduled 15 appointments.

With each call averaging $153 and an average repair order (ARO) of $550, The Hive generated over $10,000 in additional revenue in just 14 days.

"One of the best values I have seen in this industry. If you don't have Voice Controller in your shop, you are giving away money."

Transforming Customer Service with AI

Rob highlighted how the Voice Controller not only addressed after-hours calls but also provided invaluable support during peak business hours:

"I knew we were missing calls after hours, but I was very surprised by the number of calls we were missing during normal business hours."

By stepping in after just 15 seconds of ringing, the AI assistant ensured that no call went unanswered, effectively acting as an extension of the team. From oil changes to check engine lights and tire rotations, the AI demonstrated its versatility and capability, much to the delight of customers:

"She's very interactive. We found that people really enjoy talking with her. She’s really, really smart."

VoiceController transformed operations at The Hive

VoiceController achieved this by:

• Collecting customer names, phone numbers, and appointment details.

• Providing a ready-to-action list of appointments every day.

A Game-Changer for Busy Shops - Rob’s advice to other shop owners? Don’t wait to integrate AI into your business:

"Sometimes your advisors get really busy. If your shop’s blown out like we are, then that extra person to help answer the phone after 45 seconds of ringing is huge."

Looking Ahead 

AI isn’t just a stopgap solution; it’s an evolving technology. Rob is excited to see how it continues to grow:

"Can’t wait to see what the future holds for VoiceController as she continues to get smarter and smarter."

The Hive’s experience is a testament to the transformative power of AI in the auto shop industry. With the AI Voice Controller, shops can:

• Capture missed revenue

• Streamline operations

• Deliver exceptional customer experiences

If you’re ready to stop giving away money and start capturing every opportunity, VoiceController is your next essential tool.