MITCHELL1 INTEGRATION
Fully Configurable
Adapts to Your Workflow
Calls received after-hours
Conversations handled
Industry booking rate
Get a Personalized Demo
FROM CALL TO CALENDAR
See It Work: From Call to Booked Appointment
VoiceController answers the call, qualifies the customer, checks availability, and books the appointment directly into Mitchell1—even after hours.
Recognizes existing customers
Checks real-time availability
Books into Manager SE and writes the job
Sends confirmation to the customer
Customer calls after hours
VC
Thank you for calling Main Street Auto. How can I help you today?
Hi, I need an oil change and my brakes are squealing.
JS
VC
I have availability Friday at 10:00 AM. Does that work for you?
Yes, that works.
JS
✓ Call completed
Mitchell1 Manager SE
APPOINTMENT
Customer
John Smith
Phone
(555) 123-4567
Vehicle
2018 Honda CR-V EX
Appointment
Fri, May 16 · 10:00 AM
Service
Oil change, brake inspection
Status
Scheduled
✓ Appointment created successfully
THE COST OF AN UNANSWERED CALL
Missed calls don’t wait for a callback.
If you don't answer, they call your competitor down the road. By covering the phones when after-hours, our average customer adds 6 jobs per month to the schedule.
Capture demand after hours and during the rush
Write confirmed appointments directly into Manager SE
THE BENCHMARK MATH
MONTHLY CALLS
500
AFTER HOURS
11.1%
BOOKING RATE
12.4%
IF THOSE CALLS GO UNANSWERED
≈ 7 jobs / month
ANNUALIZED
≈ 84 jobs / year
Estimate: 500 calls × 11.1% after hours × 12.4% booking rate. Benchmarks from 258,941 calls across 478 locations; results vary.
BUILT FOR MITCHELL1
Why VoiceController Is Different
Built to act inside Manager SE, continue the conversation, and show what the work returns.
Secure Manager SE bridge
Read availability and write appointments without replacing your shop’s local system.
Customer recognition
Match returning callers to existing records, vehicles, and service history.
Direct appointments
Create the appointment in Manager SE with the customer, vehicle, and job context attached.
24/7 front desk coverage
Keep booking when the team is busy, the shop is closed, or call volume spikes.
Agentic texting and follow-up
Continue by text to collect details, answer follow-ups, and confirm next steps without losing context.
Call-to-ROI Reports
Connect VoiceController to revenue impact so performance is easy to prove.
