CONVERSATIONAL AI
The AI Concierge for Foodservice Distributors
VoiceController answers the phone, understands what your customers need, and takes the next best action—so your Customer Service team can focus where human judgment matters most.
CUSTOMER-FIRST SERVICE
Give Customers Answers, Not Another Phone Menu
Customers can simply explain what they need. VoiceController listens, asks the right follow-up questions, and takes the next best action—without confusing menus, repeated explanations, or unnecessary transfers.
Answer Any Question
Give approved answers about delivery timing, product availability, pack size, and price without a phone menu.
Capture details that matter
Collect account, order, item, quantity, and delivery information before anything has to be routed.
Escalate with full context
Send a helpful link, reach the right department, or escalate sensitive issues with a clean summary.
Routine questions, handled. Human judgment, protected.
Give every customer an assistant that can instantly help with delivery timing, order additions, price and availability checks, invoices, account questions, and sales representative routing. When a personal touch is needed, the right person receives the context to take over.
What customers ask every day
Where’s my delivery?
Can I add something to tomorrow’s order?
What’s the price of this item?
Is this product currently available?
Can you send me a copy of my invoice?
ROUTINE CALLS INTO COMPLETED ACTIONS
More than a Message Taker
Delivery Updates
Share live status and estimated arrival information for upcoming or in-progress deliveries.
Order Questions
Collect the account, item, quantity, and delivery details needed for additions and substitutions.
Product and Pricing Questions
Provide approved product, availability, pack-size, and pricing information based on your rules.
Invoice and Account Support
Identify the customer and route payment, credit, invoice, and account questions to the right workflow.
Dynamic Call Routing
More human attention where it matters most
Not every interaction should be automated. VoiceController can recognize calls that need empathy, authority, judgment, or specialized knowledge—and route them based on account, distribution location, assigned representative, department, availability, and urgency.
Configured around your operation
Customer account
Distribution location
Assigned sales representative
Department and request type
Business hours and availability
Level of urgency
Full Context
Every transfer comes with the context to help
Call summary, ready for handoff
Your representatives receive the customer name and account, reason for the call, relevant order or invoice number, products involved, requested action, urgency, sentiment, and a concise conversation summary.
CAPTURED IN THE CALL
Account · Delivery date · Item numbers
Order adjustment · Urgency · Sentiment
BUILT FOR FOODSERVICE
Turn every customer conversation into operational intelligence
VoiceController speaks the language of item numbers, pack sizes, order guides, substitutions, credits, shorts, mis-picks, routes, and will-call requests. Review call volumes, common questions, handoffs, sentiment, recordings, and recurring service issues—then use every conversation to improve the operation.